Gladly Sidekick

Gladly Sidekick Overview

Gladly Sidekick is a generative AI and no-code automation platform that provides personalized customer self-service. It is designed to work in tandem with Gladly Hero, a people-centered platform for delivering personalized agent-assisted customer service. The platform is a result of Gladly's acquisition of Thankful, a generative AI and automation solution for customer self-service. Gladly Sidekick goes beyond answering common customer service questions to executing transactions such as managing returns, processing exchanges, changing flights, and more. It aims to deliver an experience that is 'radically personal', putting the customer at the center of everything a company does.

Gladly Sidekick Highlights

• Gladly Sidekick provides scaled and personalized customer self-service through Self Service Threads, enabling customers to self-service basic tasks and questions.
• It goes beyond answering common customer service questions to executing transactions such as managing returns, processing exchanges, changing flights, and more, all in a personalized way.
• It works in tandem with Gladly Hero, a people-centered platform for delivering personalized agent-assisted customer service, to deliver a unified customer service experience.