Harvey

Hiver Overview

Hiver is a powerful AI tool designed to streamline and enhance customer support operations. It features an AI bot named Harvey, which uses Natural Language Processing (NLP) to accurately identify the context of customer conversations and offer intelligent suggestions to support agents. Harvey can also suggest the most relevant email templates based on customer messages, detect and close conversations that get reopened due to non-actionable "Thank You" responses, and improve service metrics by automatically closing such conversations. Hiver is trusted by over 1500 companies and is easy to set up with just one click.

Hiver Highlights

• Harvey, Hiver's AI bot, uses NLP to provide intelligent suggestions to support agents, enabling them to work faster and provide better customer service.
• Harvey can suggest the most relevant email templates based on customer messages, helping to provide quick and satisfactory resolutions.
• Harvey's "Thank You Detection" feature can identify and close conversations that get reopened due to non-actionable "Thank You" responses, saving time and effort for support teams and ensuring accurate service metrics.