Inari Customer Feedback Analytics
Inari Customer Feedback Analytics Overview
Inari is the AI-powered hub for unifying customer feedback, generating product insights, and automating product ops. Instead of manually sifting through 1000’s of pages of user interviews or pieces of customer feedback, you can use Inari to automatically highlight useful quotes, categorize sentiment, generate insights, and prioritize your product backlog.
Inari is a comprehensive tool designed to consolidate and manage customer feedback from various sources such as sales notes, user interviews, Slack requests, and CSV files. It simplifies the process by ingesting feedback from both unstructured and structured sources, consolidating them into a unified hub, and providing a streamlined workflow to manage it all.
Inari Customer Feedback Analytics Highlights
- Inari offers a unified hub for all customer feedback, making it easier to manage and analyze.
- It provides a streamlined workflow to manage feedback from various sources, enhancing efficiency.
- Inari's ability to ingest feedback from both unstructured and structured sources ensures no valuable customer insight is missed.
Use Cases
A business with multiple customer touchpoints such as sales calls, user interviews, and social media channels uses Inari to consolidate all customer feedback into a single hub. This eliminates the need for manual collection and categorization of feedback from different sources.
The business can easily manage and analyze customer feedback in a unified manner, leading to more efficient product development and improved customer satisfaction.
A product manager uses Inari to automatically analyze thousands of pieces of customer feedback. Instead of manually sifting through each piece of feedback, Inari's AI-powered tool highlights useful quotes, categorizes sentiment, and generates insights.
The product manager can quickly identify key trends and insights from customer feedback, enabling them to prioritize the product backlog effectively and make data-driven decisions.
A customer service team uses Inari to streamline their feedback management workflow. They import feedback from various sources such as sales notes, user interviews, Slack requests, and CSV files into Inari, which consolidates all the data into a unified hub.
The team can efficiently manage and analyze feedback, leading to quicker response times, improved customer service, and a more customer-centric approach to business.