Inbenta

Inbenta Overview

Inbenta is a powerful Conversational AI platform that requires zero training to build memorable conversational experiences. It offers a 4-in-1 platform that powers search, chat, knowledge, and voice solutions. With Inbenta, businesses can provide 24/7 support to their customers, offer relevant answers, facilitate tasks, and customize the customer journey. It also allows businesses to escalate complex requests to agents, offer 24/7 support, improve SEO rankings, and optimize the customer journey in real time. Inbenta also provides a live chat and case management solution, and a Semantic Search engine to help customers find the information they are looking for.

Inbenta Highlights

• Offers a 4-in-1 platform that powers search, chat, knowledge, and voice solutions, providing the ultimate conversational experience 24/7 across all channels.
• Uses NLP (Natural Language Processing) to better understand users, detect their intent, and analyse their sentiment to provide the most appropriate answer.
• Provides a live chat and case management solution, allowing responsive agents to chat with customers and process requests from any channel.