Level AI

Level AI Overview

Level AI is an intelligence system designed to enhance the performance of contact center agents and QA teams. It offers a range of features including real-time conversation monitoring and assist, real-time knowledge support, customizable scorecards integrated with AI analytics, and more. The system is trusted by customer service leaders worldwide and is designed to provide the coverage and quality of feedback that agents need. It also offers deep conversation understanding and rich enterprise integrations. Level AI can be integrated with existing tech stacks and is designed to answer the greatest challenges in a remote world.

Level AI Highlights

• Offers real-time conversation monitoring and assist, providing deep conversation understanding and rich enterprise integrations.
• Provides real-time knowledge support, helping agents with the right answers from across the enterprise.
• Features customizable scorecards integrated with AI analytics, allowing for the review, scoring, and analysis of agent performance with an integrated AI-driven QA flow.