Lyro
Lyro Overview
Lyro is an AI-powered support agent designed to assist small and medium businesses in scaling their support capacity without the need for extra hiring. It provides instant responses to customer queries, handling up to 70% of common questions. Lyro integrates seamlessly with existing helpdesk solutions, offering AI assistance without requiring a change in your support system. It is easy to implement, requires no training, and can be activated with a single click. Lyro also offers a free trial with the first 50 conversations at no cost.
Lyro Highlights
- Lyro can handle up to 70% of common customer questions, freeing up human agents to solve complex tickets.
- It provides accurate answers at all times, working only with the data in your support content, minimizing the probability of false answers.
- Lyro can provide assistance to multiple customers at once, making it an ideal solution during peak demand seasons.
Use Cases
A small e-commerce business is experiencing a surge in customer queries due to a successful marketing campaign. The current support team is overwhelmed and unable to respond to all queries in a timely manner.
By implementing Lyro, the business is able to handle up to 70% of common customer questions instantly, reducing the workload for the human support team. This allows the team to focus on complex queries, improving overall customer service and satisfaction.
A medium-sized software company is expanding its product line and anticipates an increase in customer support queries. However, they want to avoid the costs and time associated with hiring and training new support staff.
By integrating Lyro into their existing helpdesk system, the company can scale their support capacity without the need for additional hires. This results in significant cost savings and ensures that customers receive prompt and accurate responses to their queries.
A retail business experiences seasonal peaks in customer queries, particularly during holiday sales. During these periods, the support team struggles to manage the increased volume of queries.
With Lyro, the business can handle multiple customer queries simultaneously, even during peak demand periods. This ensures that all customers receive timely assistance, improving customer satisfaction and loyalty.