PerfectBot

PerfectBot Overview

PerfectBot is a sophisticated AI agent designed to provide automated, yet human-like conversational support for online stores. It is trusted by hundreds of Shopify stores and works natively with Gorgias help desk to create a seamless customer service experience. PerfectBot learns from your content, including past customer tickets, Shopify product details, policies, and blogs, to understand your business and deliver accurate and trustworthy answers. It also offers easy optimization features, allowing you to improve AI performance with Gorgias Internal Notes. PerfectBot is capable of resolving 50-70% of customer issues, allowing human agents to focus on high-value chats.

PerfectBot Highlights

• PerfectBot provides natural language conversations, understanding complex questions and context, and delivering satisfying interactions.
• It offers seamless integration with Gorgias, working with Gorgias inbox, ticketing, chat widget, statistics, order management, and more.
• PerfectBot is capable of automating 60% of tickets without compromising the CSAT score, thus improving efficiency and customer satisfaction.