Poly AI

PolyAI Overview

PolyAI is an advanced AI tool designed to enhance customer interactions. It allows customers to take the lead in conversations, similar to talking to a real person. The tool is capable of fully resolving over 50% of all customer calls, improving resolution rates, and accurately mapping to business rules. It also provides game-changing insights and data throughout the conversation flow. PolyAI also offers the opportunity for collaborative innovation, co-creating custom voice assistants to meet specific brand needs.

PolyAI Highlights

• Enables customer-led conversations, allowing customers to speak naturally, ask questions, and discuss different topics.
• Can fully resolve over 50% of all customer calls, improving resolution rates and eliminating wait times with 24×7 availability.
• Provides game-changing insights and relevant data throughout the conversation, helping to inform operational improvements and discover opportunities.