Sapling

Sapling Overview

Sapling is an AI-powered language model designed to assist customer-facing teams in responding faster and more efficiently. It integrates with CRMs and messaging platforms to provide real-time suggestions for personalized responses. Sapling also offers features like Sapling Suggest™ for chat and helpdesk tickets, Autocomplete Everywhere™ for quick message composition, and a snippet library for knowledge distribution. It uses machine learning to catch more language quality issues than other checkers and provides insights from conversational data. Sapling also ensures enterprise security with data encryption and identity management features.

Sapling Highlights

• Sapling Suggest™ retrieves relevant responses from a team response bank, allowing agents to respond more quickly to customer inquiries.
• Autocomplete Everywhere™ provides deep learning-powered autocomplete suggestions across all messaging platforms, speeding up reply composition.
• Sapling uses machine learning to catch 60% more language quality issues than other spelling and grammar checkers, ensuring professional and consistent communication.