SearchUnify
SearchUnify Overview
SearchUnify is a unified cognitive platform designed to transform your support ecosystem. It enhances information findability by unifying disparate data silos, making relevant information easily accessible for customers and employees. The platform leverages real AI and real-time analytics to provide deep insights into customer and employee behavior, aiding proactive decision making. It also offers a suite of next-gen support applications to deliver personalized and proactive customer service experiences. The platform aims to drive self-service success, decrease average handle time, augment support efficiency, increase first call resolution, and drive knowledge-centered support. It also helps maximize customer service ROI.
SearchUnify Highlights
- Enhanced Information Findability: Unifies disparate data silos and makes relevant information easily accessible for customers and employees.
- Proactive Decision Making: Leverages real AI and real-time analytics to provide deep insights into customer and employee behavior.
- Best of Breed Applications: Offers a suite of next-gen support applications to deliver personalized and proactive customer service experiences.
Use Cases
A business can use SearchUnify to enhance their customer self-service portal. By unifying disparate data silos, the platform makes relevant information easily accessible for customers, enabling them to find solutions to their issues without needing to contact customer support.
This results in increased customer satisfaction, reduced support costs, and improved customer self-service success rates.
SearchUnify can be used by a company's customer support team to quickly and efficiently find the information they need to resolve customer issues. The platform's AI and real-time analytics provide deep insights into customer behavior, enabling support staff to make proactive decisions and provide personalized customer service experiences.
This leads to decreased average handle time, increased first call resolution rates, and higher customer satisfaction.
A business can leverage SearchUnify's suite of next-gen support applications to deliver personalized and proactive customer service experiences. The platform's ability to provide deep insights into customer behavior helps the business understand their customers better and tailor their services accordingly.
This results in improved customer loyalty, increased customer lifetime value, and maximized customer service ROI.