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SurveySensum is a leading customer feedback platform helps you turn survey insights into actions that directly impact your bottom line.

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SurveySensum is a leading customer feedback platform helps you turn survey insights into actions that directly impact your bottom line. screenshot
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SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real-time.

Use Cases

A retail business uses SurveySensum to launch a series of NPS and CSAT surveys to their customers. The surveys are designed to measure customer satisfaction and identify areas for improvement.

The business gathers real-time feedback from their customers, analyzes the data using SurveySensum, and incorporates the insights into their business strategy. As a result, they are able to improve their customer satisfaction ratings and increase customer retention.

An e-commerce company uses SurveySensum to gather feedback from their customers. They define their goals as understanding customer preferences and improving product offerings.

The company launches surveys and collects real-time feedback. They analyze the data and gain insights into customer preferences. Using these insights, they adjust their product offerings and marketing strategies, leading to increased sales.

A financial institution uses SurveySensum to gather customer feedback while ensuring the privacy and security of their customers' data.

SurveySensum's robust data privacy and security measures ensure that the institution's customer data is protected. The institution is able to gather valuable customer feedback without compromising on data security.

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