Syncly

Syncly Overview

Syncly is an AI-powered tool designed to enhance customer experience by surfacing real customer pains from everyday communication. Backed by Y Combinator, Syncly uses AI feedback analysis to categorize feedback and reveal hidden negative signals. The tool centralizes all customer feedback, allowing businesses to take proactive actions based on real-time insights. Syncly also offers features such as Dynamic Sentiment Analysis, Fluid Taxonomy, Auto Prioritization, and easy-to-use reports. It integrates seamlessly with your tech stack, making it a single source of truth for customer feedback.

Syncly Highlights

• Dynamic Sentiment Analysis: Syncly proactively monitors customer sentiment trends, helping businesses identify critical unresolved issues and detect negative signals within conversations or throughout the customer lifecycle.
• Fluid Taxonomy: Syncly's AI model enables automated tagging and confident categorization of customer feedback, helping businesses discover numerous real issues that may not reach the level of a CSAT.
• Auto Prioritization: Syncly identifies critical real-time issues and explores top revenue-influencing issues, allowing businesses to focus precisely where it really matters.