Tekst

Second Line Support Overview

Second Line Support is an AI tool designed to streamline customer service operations. It tags tickets with the appropriate topic, urgency, language, and sentiment, then prioritizes and routes them to the right agent. This specialization not only reduces costs but also enhances customer satisfaction by providing faster responses.

Second Line Support Highlights

• Specialization: The tool specializes tickets based on various parameters, improving efficiency and accuracy.
• Prioritization: It prioritizes tickets based on urgency, ensuring that critical issues are addressed promptly.
• Faster Response: By routing tickets to the right agent, the tool ensures faster and more effective responses.