TheLoops

TheLoops Overview

TheLoops is an Intelligent Support Operations platform powered by AI. It provides visibility, insights, and automations across your support stack, driving operational efficiency and utilizing insights to retain revenue and customers. The platform integrates product signals and customer data, scores every customer interaction based on revenue at risk, sentiment, and product usage, and identifies at-risk tickets before they escalate. It also allows you to configure processes and automate resolutions without the need of an engineer, and delivers insights and context alongside tickets for agents.

TheLoops Highlights

• TheLoops provides a comprehensive view of your support operations, integrating product signals and customer data for a better understanding of your business.
• It uses AI to score customer interactions based on revenue at risk, sentiment, and product usage, enabling real-time decisions that drive business outcomes.
• The platform identifies at-risk tickets before they escalate, allowing your team to deliver proactive support and protect revenue.