Unthread
Unthread Overview
Unthread is an integrated customer support solution that operates entirely within Slack. It offers features such as automatic assignment of new messages, triage, escalation, collaboration, education, and measurement of key metrics. Unthread also offers AI support to automatically categorize messages and suggest responses. It integrates with popular tools like Salesforce, Hubspot, Linear, Asana, and more. Unthread offers different pricing tiers to suit the needs of different businesses, including a free tier for your first channel.
Unthread Highlights
- Unthread offers an integrated solution for customer support, operating entirely within Slack. This allows for seamless communication and collaboration within teams.
- It uses AI to automatically categorize messages and suggest responses, making it easier to manage and respond to customer queries.
- Unthread integrates with popular tools like Salesforce, Hubspot, Linear, Asana, and more, making it a versatile tool that can fit into any workflow.
Use Cases
A business uses Unthread to automate their customer support process. The AI feature of Unthread categorizes incoming customer messages and suggests responses, reducing the time spent by customer support representatives on each query.
The business experiences increased efficiency in their customer support process, leading to faster response times and higher customer satisfaction.
A customer support team uses Unthread to collaborate on complex customer queries. The team operates entirely within Slack, using Unthread to assign, triage, and escalate messages as needed.
The team is able to solve customer queries more effectively by working together. This leads to improved customer service and a stronger team dynamic.
A business uses Unthread to integrate their customer support process with their existing tools. Unthread's compatibility with Salesforce, Hubspot, Linear, Asana, and more allows the business to seamlessly incorporate customer support into their existing workflows.
The business is able to streamline their operations, reducing the need for manual data transfer between different tools and improving overall efficiency.