Yuma

Yuma Ticket Assistant Overview

Yuma Ticket Assistant is a tool specifically designed for Shopify merchants using Zendesk or Gorgias. It uses advanced AI technology to analyze incoming support tickets and draft appropriate responses. The tool can learn your brand's writing style, generate drafts based on succinct instructions, and provide conversation thread summarization. It also offers multilingual support and auto-translation, one-click reply and close ticket feature, and native integration with Zendesk, Gorgias, and Shopify. Yuma also automatically builds a custom knowledge base tailored to your brand and retrieves live prices and availability of product variants from your Shopify store.

Yuma Ticket Assistant Highlights

• AI Automatic Response Drafting: Yuma begins analyzing the inquiry and drafting the most appropriate response as soon as a ticket comes in.
• Custom Knowledge Base: Yuma automatically builds an entire Knowledge Base tailored to your brand after being installed on your Help Desk.
• One-Click "Reply & Close Ticket": With just a click of a button, your agents can quickly send the drafted response, close the ticket, and move on to their next task.