Crisp MagicReply

MagicReply Overview

MagicReply is a virtual assistant for customer service powered by a proprietary machine learning model, Crisp AI. It uses your previous conversations to provide reliable answers, ensuring customer support agents deliver the best responses swiftly. The AI assistant is multilingual and multichannel, making it a versatile tool for any customer service team. It also features automated summarization for easy shift transitions and can transcribe audio messages to text for a faster support experience.

MagicReply Highlights

• Personalized answers: MagicReply uses your previous conversations to provide reliable and personalized responses to customer queries.
• Multilingual and multichannel: The AI assistant can be used across various channels and languages, making it a versatile tool for customer service teams.
• Automated summarization: MagicReply can summarize every conversation, helping agents to quickly understand the context when starting new shifts.