DigitalGenius

DigitalGenius Overview

DigitalGenius is an AI-powered customer experience platform specifically designed for ecommerce and retail businesses. It automates responses to common customer queries, acting like a sales person and customer service agent combined. The platform offers over 60 pre-built use cases, customisable processes, and integrations. It also features AI image and text recognition, generative AI, and a built-in dashboard for analytics and reporting. DigitalGenius has proven to increase agent productivity, reduce response time, and improve customer satisfaction.

DigitalGenius Highlights

• AI and automation supercharge your customer experience capability by automating responses to common customer queries.
• Case studies show significant improvements in customer service metrics, such as a 250% increase in handled customer inquiries and a 93% reduction in customer wait time.
• Offers unique capabilities and functionalities like 60+ pre-built use cases for ecommerce, out-of-the-box ecommerce and carrier integrations, and a fully customisable platform to align with your brand.