goDeskless
goDeskless Overview
goDeskless is a mobile-first solution designed to equip field workforces with the tools they need to deliver service excellence. This innovative platform allows customers to connect to support instantly via SMS or WhatsApp, ensuring fast and quality service. It also features an automatic matching system that assigns the best field worker for each job, ensuring first-time fix rates. With goDeskless Video Assist™, customer issues can be resolved remotely, reducing travel costs and increasing efficiency. The platform also provides transparency by allowing customers to view the real-time status of their work order, the field agent’s location, contact info, and ETA from their smartphone.
goDeskless Highlights
- Instant customer support connection via SMS or WhatsApp, ensuring fast and quality service.
- Automatic matching system that assigns the best field worker for each job, ensuring first-time fix rates.
- Remote issue resolution with goDeskless Video Assist™, reducing travel costs and increasing efficiency.
Use Cases
A business with a large field workforce, such as a telecommunications company, uses goDeskless to improve their customer support response time. The company's customers can connect to support instantly via SMS or WhatsApp, eliminating the need for long wait times on phone calls.
The company sees a significant reduction in customer complaints about long wait times for support. Customer satisfaction rates increase due to the fast and quality service provided.
A home services company uses goDeskless to increase their first-time fix rates. The automatic matching system assigns the best field worker for each job based on their skills and experience, ensuring that the job is done right the first time.
The company saves time and resources by reducing the need for return visits to fix the same issue. Customer satisfaction rates increase due to the improved service quality.
A tech support company uses goDeskless to reduce their travel costs. With goDeskless Video Assist™, the company's field agents can resolve customer issues remotely, eliminating the need for unnecessary travel.
The company sees a significant reduction in travel costs, increasing their overall efficiency and profitability. Customers are also happier because their issues are resolved faster without the need for an in-person visit.