Hay - Open-Source AI Customer Service Agent That Takes Action

Hay is an open-source AI customer service platform built for teams drowning in repetitive tickets. Most AI chatbots deflect questions. Hay resolves them; processing refunds, tracking shipments, updating orders, resetting passwords, handling billing inquiries. The kind of work that eats up 80% of your support team's day. Built on the Model Context Protocol (MCP), Hay integrates with the tools you already use: Shopify, WooCommerce, Zendesk, HubSpot, Stripe, and more. 177+ pre-built actions across 9 integrations, working across WhatsApp, Instagram, web chat, and email from a single dashboard. What makes Hay different: it's open-source and transparent. Self-host for complete data control, or use our managed cloud version. You're not locked into a single LLM -- Hay works with OpenAI, Anthropic, Mistral, Llama, and DeepSeek. And pricing is straightforward: €0.05-0.20 per resolution versus competitors charging $0.99 or hiding pricing entirely. Setting up takes minutes, not weeks. Train your AI agent using plain language descriptions of your processes. No code. No complex workflow builders. Built-in confidence scoring and guardrails ensure the AI escalates to human agents when it should, keeping your customers safe and your brand intact. Hay is purpose-built for mid-market e-commerce and SaaS companies handling 2,000+ monthly support tickets who've outgrown basic chatbots but don't need (or can't afford) enterprise solutions. Free 30-day trial. No credit card required.