Kodif

KODIF Overview

KODIF is an AI-powered Support automation platform that is designed to enhance customer service. Powered by GPT-4, it is trusted by various businesses to increase efficiency and improve customer satisfaction. KODIF offers a range of features including Agent Shortcut, Omni-channel Self-service, and guided automated workflows that require no engineering. It also provides use cases for Returns & Refunds, WISMO, Proactive Outreach, Loyalty & Churn for Subscription, Fraud Prevention, and Agent Automation. KODIF is also recognized for its stringent data security measures.

KODIF Highlights

• It offers a significant increase in average onboarding time, reduction in average handle time, and increase in average deflection rate, leading to improved customer service.
• KODIF provides omni-channel self-service, empowering up to 50-70% of customers to self-serve with 99% accuracy in self-serve resolutions.
• The platform is designed with a focus on use cases like Returns & Refunds, WISMO, Proactive Outreach, Loyalty & Churn for Subscription, Fraud Prevention, and Agent Automation, providing a comprehensive solution for customer service needs.