Octo
Octo Overview
Octo is an innovative AI tool designed to resolve support tickets instantly. Developed by the Director of AI at Alibaba and Google, Octo is trained on your best agents and can have full 1000 words long conversations. It has infinite memory, perfect knowledge, and can take any action across any API. Octo can retrieve similar conversations from historical data, query the help center based on context, and even perform actions like withdrawing funds. It integrates with any CRM and communicates on any channel, 24/7. You only pay for resolutions, meaning you only pay when Octo successfully achieves the outcome that matters to you and your customers - resolved conversations.
Octo Highlights
- Octo is the world's first AI agents trained on your best agents, capable of having full 1000 words long conversations.
- It can manage complex conversation threads with multiple people to identify the root cause and provide a solution for previously impossible cases.
- Octo only charges for successful resolutions, making it a cost-effective solution for customer support.
Use Cases
A large e-commerce company is struggling with a high volume of customer support tickets. They decide to implement Octo to manage their customer support. Octo is trained on the company's best agents and begins to handle customer queries, retrieving similar conversations from historical data and querying the help center based on context.
The company sees a significant decrease in the time taken to resolve customer support tickets. The cost of customer support also decreases as Octo only charges for successful resolutions.
A financial services company wants to provide round-the-clock customer service but is unable to do so due to staffing constraints. They decide to use Octo, which can communicate on any channel 24/7. Octo is trained to handle complex conversation threads and perform actions like withdrawing funds.
The company is able to provide 24/7 customer service without increasing staffing costs. Customer satisfaction improves due to the quick resolution of issues.
A SaaS company is looking for a solution to integrate their customer support with their CRM. They decide to use Octo, which can integrate with any CRM. Octo is trained to handle customer queries and can take any action across any API.
The company is able to seamlessly integrate their customer support with their CRM. This leads to improved efficiency and better tracking of customer interactions.