Sierra

Sierra Overview

Sierra is a conversational AI agent designed to improve customer service and business outcomes. It goes beyond simple Q&A, taking action to solve customer problems and improve self-service resolution rates. Sierra is informed by your knowledge base and connected to your systems of record, enabling it to make informed decisions and take action on your customer's behalf. It's available anytime and anywhere, offering around-the-clock customer service and is easily scalable to handle surges in demand. Sierra is constantly learning and improving, providing live summaries, automatic tagging, and integrated quality assurance.

Sierra Highlights

• Sierra AI agent takes action to solve customer problems, improving self-service resolution rate and average handle time.
• Sierra is available anytime and anywhere, offering around-the-clock customer service and is easily scalable to handle surges in demand.
• Sierra is constantly learning and improving, providing live summaries, automatic tagging, and integrated quality assurance.