SupportGPT

SupportGPT Overview

SupportGPT is an advanced AI tool that offers human-like conversations with empathetic and dynamic responses. It is powered by the same AI models behind ChatGPT and adapts to the conversation and user context. The tool is fully integrated with your conversation history, allowing it to detect intents and uncover new workflows automatically. It also provides complete agent responses, offering fully-formed suggested responses based on ticket context and powered by generative AI. Additionally, it features gap analysis and content generation, notifying you of support coverage gaps and automatically generating new knowledge articles to fill gaps and lower case volume.

SupportGPT Highlights

• Human-like conversations with empathetic, dynamic responses powered by advanced AI models.
• Automated workflow discovery that integrates with your conversation history to detect intents and uncover new workflows.
• Gap analysis and content generation to identify support coverage gaps and automatically generate new knowledge articles.